Support

Support for any issues with the Vista API is handled by the App Xchange Support team. Support does not provide design or consultation advice on the use of the API or the proper use of Vista. It is up to you and your company to understand Vista and determine how you want to leverage the API to meet your needs. Make sure to visit the Troubleshooting page first. If you need access to Vista data not supported by the API, you can make an enhancement request to the Vista Connector here: https://appxchange.trimble.com/connectors.

Authorized support users with a Trimble ID can create an App Xchange product case through the Trimble Support Center at https://my.trimble.com/s/contactsupport.

To access the Trimble Support Center, you must:

• Have a valid Trimble ID account. If you do not have one, see Create a Trimble ID.
• Be an authorized support user. Your organization's Trimble Administrator must add you as a user in the Trimble Admin Console. If you cannot log into the Support Center, contact your internal IT or Trimble Administrator to ensure you are provisioned.
• Need Assistance with Sign-In? For issues related specifically to Trimble ID login, password resets, or account access, please contact Trimble Global Support:
  • Self-Service: Sign-In & Product Access Support
  • Email: [email protected]

Recommended Submission Format

Providing the following information helps our support team understand the details around your issue and better troubleshoot problems you are experiencing:

Issue: Overview of the issue your team is experiencing.

Expected Result: Outline what you expected the result to be based on the actions you took.

Steps to Reproduce: Provide information around the steps you took that produced the error you received.

Additional Details: Add any supplemental details that may be useful to know for troubleshooting, such as the API request you made or the subscriber UID.